Accessibility for Flat Clearance in Forest Gate

This Accessibility Statement explains how we approach access for people using our flat clearance services in Forest Gate and surrounding areas. Our commitment covers general access to information about flat clearance Forest Gate, physical arrangements where we operate, and the online materials we publish. We align our online content with WCAG 2.1 AA compliance standards and aim to make services accessible to as many people as possible.

Our Forest Gate flat clearance teams receive training to support customers with mobility differences and sensory needs. We make practical adjustments on-site, such as offering clear walkways, avoiding unnecessary obstacles, and providing an explanation of procedures in plain language. When necessary, we offer arrangements that respect individual needs while maintaining safety and efficiency.

We are mindful of digital accessibility as part of our service information for flat clearance in Forest Gate. Our online content and booking information are designed to support screen readers and simple navigation flows. Users should be able to access information about services, pricing estimates, and terms using assistive technologies without undue difficulty.

Key accessibility features for our Forest Gate clearances include:

• WCAG 2.1 AA compliance applied to web content where possible to ensure perceivable, operable, understandable and robust information.
• Screen-reader support through semantic headings, alt text for images, and properly structured content.
• Enhanced keyboard navigation so people who cannot use a mouse can still move through booking and information pages.

We use a mixture of automated checks and manual reviews to verify accessible content. While we strive for full compliance, occasional gaps can occur. When issues are identified we document them, prioritize fixes, and deploy updates to improve the experience for all users, especially those relying on assistive tools.

For people who require on-site adjustments during a flat clearance in Forest Gate, we provide clear options. These include scheduling times that reduce physical strain, allowing a support person to be present, and communicating procedures in accessible formats. We aim to be flexible and to treat each request individually and respectfully.

Our approach to web accessibility and support for Forest Gate clearance customers also includes:

• Using clear language and avoiding jargon so information about flat clearance near Forest Gate is easy to understand.
• Providing structured content with headings and lists so screen-reader users can scan and navigate efficiently.
• Testing interactive elements for reliable keyboard operation, focus order, and visible focus indicators.

If you need accessibility adjustments, we encourage you to contact us using the accessible options provided at the point of booking or through your usual communication channel. Please describe the support you need, and we will do our best to accommodate reasonable requests. We treat such requests with confidentiality and respect.

We continually review our practices for flat clearance Forest Gate to improve accessibility. If you experience barriers related to our digital content or on-site procedures, tell us what you encountered and how it affected your access. We will investigate and respond with proposed solutions and, where appropriate, timescales for fixes. Our aim is to make operations inclusive and to support customers of all abilities.